The Service Co-Ordinator role will be responsible for monitoring, assessing, and scheduling incoming client requests (tickets) to appropriate technicians to ensure service standards are maintained and the client receives the best experience. The successful candidate will work directly with the technical support team on the successful completion of client requests (tickets) within applicable time frames and SLAs.
The Sales Operations and Administration role will focus on supporting the sales team by managing quotes, tracking sales leads, and overseeing purchasing processes. You’ll play a critical role in ensuring seamless client interactions and driving operational efficiency.